Skip to content
EstatesServicesJournalAgencyConcierge

EST. 2024

Terms

What this website is, what sending a request does and does not commit you to, and the limits of what is published here.

Last updated 20 September 2026

Who you are dealing with

This website is operated by HighTunis from Mahdia, Tunisia. Using the site means accepting these terms.

We are an intermediary, not the property. We take your enquiry, discuss it with you, and book with the property on your behalf. We do not own, operate or let the properties in the collection. When a stay is confirmed, the stay itself is supplied by the property, and its own terms apply to it.

What that means in practice: you deal with us throughout, and we remain your point of contact. What the property must deliver, and on what conditions it may be cancelled, come from the property.

TODO_LEGAL_NEEDEDRegistered legal entity name, legal form, and registration number.

TODO_LEGAL_NEEDEDFull registered address, and a contact email for legal notices.

What this website does

It presents properties, yachts, hotels and restaurants, and lets you send an enquiry or a booking request about one of them. That is the whole of it.

  • 01Sending a request does not book anything. It is an expression of interest. A booking exists only once we have confirmed it to you separately and in writing.
  • 02No payment is taken on this website. There is no checkout, no card form and no payment processor. Anyone asking you to pay through this site is not us.
  • 03Availability shown is indicative. The calendar reflects what we have recorded. Dates can be taken between your looking and our replying.

Prices

Prices are shown as a starting point, for example "From 1,700 EUR per night". They are indicative, can change, and are confirmed only in a written quotation.

TODO_LEGAL_NEEDEDWhether displayed prices include Tunisian VAT, tourist or municipal taxes, service charges and cleaning fees, and what a guest should expect to pay on top.

TODO_LEGAL_NEEDEDWhether the price we quote is the property's price passed on, or the property's price plus our fee, and whether that fee is shown separately. A consumer is entitled to a total price before committing.

Cancellations and refunds

Cancellation is governed by the terms of the individual property, because the property is what supplies the stay. We confirm those terms to you in writing before anything is booked, so the conditions are known to you before you commit to them.

TODO_LEGAL_NEEDEDWhat we do ourselves when a booking is cancelled: whether any part of what you have paid us is retained, on what timetable, and whether an arrangement fee is refundable separately from the property's own charges. The property's terms do not answer this, and it is our side of the arrangement.

TODO_LEGAL_NEEDEDHow an EU consumer exercises a right of withdrawal, and whether it applies at all. Accommodation for a specific date is generally excluded from the fourteen day right, but that exclusion has conditions, and it may sit differently where the booking is arranged by an intermediary rather than sold by the provider.

Transfers, drivers and travel packages

Airport transfers and a personal driver can be arranged alongside a stay. They are quoted separately and supplied by the operator providing them.

TODO_LEGAL_NEEDEDUrgent, and the reason this section exists. Combining accommodation with transport for the same trip can turn an arrangement into a travel package, or a linked travel arrangement, under the EU Package Travel Directive 2015/2302 and its national implementations. That is not a labelling question. Where it applies, the organiser becomes responsible for the whole trip performing as promised, must give the traveller a prescribed information form before they commit, and must hold insolvency protection covering money paid and repatriation.

This site offers exactly that combination: a stay, plus airport transfers both ways, plus a driver for the duration. Whether it crosses the threshold depends on how the two are sold, quoted and invoiced, and on which country's implementation applies to the traveller. Establish this before the next booking that includes a transfer, not after. Being an intermediary rather than the property does not by itself avoid it, because the Directive attaches to whoever combines the services.

Who is responsible for what

We are responsible for arranging your booking with reasonable care and skill, for representing your requirements accurately to the property, and for confirming back to you in writing what has been agreed.

The property is responsible for the stay itself, for the accommodation matching what was described, and for its condition and safety on arrival.

TODO_LEGAL_NEEDEDA reviewed liability clause. This section describes the split but does not limit anything, deliberately: an intermediary cannot simply disclaim responsibility to a consumer, and a clause that tried to would risk being unenforceable as an unfair term while also being the clause a dispute turns on. Needs drafting with the consumer protection rules of the countries your guests come from in view, and it interacts with the package travel question above.

Accuracy of what is published

We take care with descriptions, photographs, amenities and prices, but they are supplied to us and can fall out of date. Nothing here is a warranty about the condition or suitability of a property.

TODO_LEGAL_NEEDEDConfirmation that every property listed is one you are authorised to market, and who supplies the descriptions and photographs.

Third-party names

Some listings refer to establishments and manufacturers by their own names. Those names and marks belong to their owners. Their appearance here does not by itself imply a partnership, sponsorship or endorsement.

TODO_LEGAL_NEEDEDWritten permission to use each third-party business name, trading name and trademark that appears on the site, and to publish prices against them. Several listings name real, independently operated businesses.

Our content

The design, text, layout and photographs on this site belong to us or to our licensors and may not be copied or republished without permission.

TODO_LEGAL_NEEDEDLicence documentation for every photograph in use, including the homepage hero image, the logo files and all property imagery.

Using the site properly

  • 01Do not send false information through the forms, or submit on someone else's behalf without their knowledge.
  • 02Do not attempt to gain access to the administration area or to the database behind it.
  • 03Do not scrape, copy or republish the listings.
  • 04Do not use the forms to send advertising.

Automated or abusive submissions are blocked, and requests are rate limited.

Availability of the site

We do not promise the site will always be reachable or error free. It can be taken down for maintenance or changed at any time.

Liability

TODO_LEGAL_NEEDEDA liability clause drafted by a lawyer. It must not attempt to exclude liability that cannot lawfully be excluded, and for consumers in the European Economic Area it cannot remove rights their own national law gives them.

Governing law and disputes

TODO_LEGAL_NEEDEDGoverning law and jurisdiction. Note that a consumer in the EEA generally keeps the protection of the mandatory rules of their own country regardless of what this says, so a plain choice of Tunisian law will not be the whole answer.

TODO_LEGAL_NEEDEDWhether the EU online dispute resolution platform or an alternative dispute resolution body needs referencing for EU consumers.

Your information

What happens to anything you send through a form is described in the privacy policy, and what is stored on your device, which is nothing, in the cookie policy.

Changes

These terms can change. The version that applies is the one published when you use the site. This one is dated 20 September 2026.